Shipping policy

At LalaOn, we aim to deliver your order as quickly and efficiently as possible.

 

Processing Time

Orders are processed within 1–4 business days (Monday to Friday). Once your order is confirmed, you will receive a confirmation email.

 

Shipping Time

Delivery typically takes 4–10 business days (Monday to Friday), depending on your location.

 

Estimated Delivery Time

The total estimated delivery time is 5–14 business days from the date of order.

 

Shipping Costs

We offer free standard shipping on all orders within the United Kingdom.

 

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email.

 

Delays

Delivery times may occasionally be affected by external factors such as courier delays or high demand periods.

 

Incorrect Address

Please ensure your shipping details are correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.

 

Lost or Damaged Items

If your order arrives damaged or does not arrive within the expected timeframe, please contact us at contact@lalaon.com and we will assist you promptly.

Contact Details

STORE NAME:
LalaOn

Address: 71-75 SheltonStreet, Covent Garden, London, WC2H9JQ

Email: contact@lalaon.com

Phone: +447988583198

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We will respond your email within 24 hrs (Mon–Fri)— weekend messages answered Monday.