FAQ
What are the shipping costs?
We offer free standard shipping on all orders within the United Kingdom. There is no minimum spend required.
How long does delivery take?
Orders are processed within 1–4 business days (Monday to Friday).
Once dispatched, delivery typically takes 4–10 business days.
The total estimated delivery time is 5–14 business days.
Can I return my order?
Yes, you can request a return within 30 days of receiving your order.
Items must be:
- Unworn and unused
- In their original condition
- Returned with all original packaging and tags
For full details, please refer to our Returns & Refunds Policy.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Maestro.
Apple Pay, Google Pay, and Shop Pay are also available at checkout.
All payments are processed securely.
Is it safe to shop on your website?
Yes. We use secure technology to protect your personal information and ensure a safe shopping experience.
- Our website is SSL encrypted
- Payments are handled by trusted providers
- We do not store full payment details
Can I track my order?
Yes. Once your order has been dispatched, you will receive a confirmation email with a tracking number.
How can I contact customer support?
If you need any help, feel free to contact us.
Contact Details
STORE NAME:
LalaOn
Address: 71-75 SheltonStreet, Covent Garden, London, WC2H9JQ
Email: contact@lalaon.com
Phone: +447988583198
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We will respond your email within 24 hrs (Mon–Fri)— weekend messages answered Monday.