Refund policy

At Lalaon, we want you to be fully satisfied with your purchase. If something isn’t right, you can request a return within 30 days of delivery.

 

Return Conditions

Items must be unused, unworn, and returned in their original condition, including all packaging and tags.

 

Return Shipping

If your item is faulty, damaged, or incorrect, we will cover the return shipping cost.

If you are returning an item due to a change of mind (wrong size, preference, etc.), the return shipping cost will be your responsibility. Shipping costs may vary depending on your location.

 

How to Return

To start a return, please contact us at contact@lalaon.com with your order details. Our team will provide you with the return instructions and address.

 

Refunds

Once your return is received and inspected, your refund will be processed within 7 business days. It may take additional time for the funds to appear depending on your payment provider.

 

Exchanges

If you need a different size or item, please contact us and we will assist you.

 

Non-Returnable Items

Certain items may not be eligible for return for hygiene reasons. These will be clearly indicated on the product page.

Contact Details

STORE NAME:
LalaOn

Address: 71-75 SheltonStreet, Covent Garden, London, WC2H9JQ

Email: contact@lalaon.com

Phone: +447988583198

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We will respond your email within 24 hrs (Mon–Fri)— weekend messages answered Monday.